User account and Logging in

The service is accessed using a username and password. Your username is your email address.

Log in to the service at https://app.nsnappy.com/

The language of the login page is determined by your browser's language settings. The image shows the login page in English.

Changing Temporary Password

When you log in to the service for the first time, you need to change the temporary password you received by email. The temporary password is sent from no-reply@nsnappy.com. Make sure the email is not in your spam folder.

For security reasons, the password must meet the following requirements:

• At least 10 characters long

• At least one uppercase and one lowercase letter (a-z)

• At least one number

The password can also contain spaces. We recommend using long passphrases consisting of multiple words, which are easier to remember and type than random combinations of characters.

Resetting Forgotten Password

If you have forgotten your password, you can request a password reset from the “Forgot password” link on the login page. Instructions for resetting the password will be sent to the email address you use to log in to the service.

Please note that you can request a password reset for a forgotten password only after you have logged in to the service for the first time and changed the temporary password.

Logging Out

If you are using the service on a shared device, remember to log out of the service whenever you finish using it. You can log out through the My Settings menu.

If you are using the service on your own device, such as your smartphone, you do not need to log out of the service. Your device will remember your login, and you can quickly continue using the service, when you don’t log out after using the service. It is recommended to save the service's web address as a shortcut on your smartphone's home screen or in your web browser's bookmarks.